Privacy Policy

Effective date: 5 October 2026

This policy explains what personal data TuskDesk collects, why, and how you can control it. TuskDesk (tuskdesk.com) is operated by IP Gubin, an individual entrepreneur registered in the Republic of Kazakhstan (“we”, “us”). Questions: support@tuskdesk.com.

1. Data we collect

• Account data you give us when you sign up: your name, email address, password (stored only as a salted hash) and, if you choose to, your Telegram username for contact.
• Instagram account data that you authorize through the official Instagram login: your Instagram professional account ID, username, name, profile picture, account type, number of followers and posts, and the access token Instagram issues to TuskDesk.
• Comments and direct messages that Instagram delivers to TuskDesk for your connected account (sender ID and username, text, time). We process them to run the scenarios you set up — for example, to reply to a comment that contains your keyword.
• Technical data: the IP address used at sign-up and standard server logs, to keep the service secure.

2. How we use it

• To provide the service: show your connected account and statistics, run your scenarios, send the replies you configured.
• To keep the service secure and prevent abuse.
• To answer your support requests.

We do not sell personal data, do not use it for advertising and do not build profiles of the people who write to you. Instagram data is used only to provide features to the account owner who connected it.

3. Legal basis and consent

We process your data to perform our agreement with you (the Terms of Service) and on the basis of your consent, which you give by connecting your Instagram account. You can withdraw consent at any time by disconnecting the account.

4. Sharing

We do not share personal data with third parties, except: Meta Platforms, whose APIs we call to provide the features you use; our hosting provider, which stores data on our behalf; and authorities when the law requires it.

5. Storage and security

Data is stored on our servers. Connections are encrypted (HTTPS). Instagram access tokens are kept encrypted (AES-256) and are available only to the service itself. Access to the database is limited to the people who operate the service.

6. How long we keep data

• Account data — while your account exists.
• Instagram access token — until you disconnect the account or remove TuskDesk in Instagram; then it is deleted immediately.
• Comments and messages received for your scenarios — up to 90 days, then deleted automatically.
• Server logs — for a limited period, for security only.

7. Your rights

You can access, correct or delete your data and withdraw consent. Most of this you can do in the dashboard; for anything else write to support@tuskdesk.com from your account email. We answer within 30 days.

8. Deleting your data

See Data Deletion Instructions: disconnect Instagram in the dashboard, remove TuskDesk in Instagram’s settings, or ask us to delete your account and all related data.

9. Children

TuskDesk is not intended for people under 18, and we do not knowingly collect their data.

10. Changes

We may update this policy. The current version is always on this page with its effective date; important changes will be announced in the dashboard.